CALAT Croydon Adult Learning and Training

Policies and Standards

Copies of all our policies and standards are available on request via calat@croydon.gov.uk or by visiting one of our centres.

Introduction

CALAT is committed to the principles of equality of opportunity as reflected in Croydon Council’s Equality Policy. CALAT’s mission is to underpin our commitment to equality and the recognition that the communities we serve are made up of people from different backgrounds and cultures. It is our aim to promote programmes and practices to assist those individuals meet their full potential in learning opportunities and that services we deliver reflect that diversity. We value diversity in our learners and staff; it enhances the quality of life in our communities and the ability to provide choice and progression through our services.

Vision

To provide an outstanding curriculum which will tackle skills gaps, increase individuals earning potential and support economic growth; reduce social isolation, improve health and wellbeing and enable all learners to realise their aspirations and transform their lives.

Our Core Values

  • Equality of opportunity, diversity and inclusiveness.
  • Trust, fairness, mutual respect and helping others.
  • Safe, healthy and sustainable learning and work environments.
  • Achievement of personal potential (social and family responsibility, good citizenship and independent living).
  • Achievement of skills (skills for employment and progress to jobs or further study).
  • High expectations and high performance.

Aims and Objectives of the Policy

The key aim of CALAT’s Equality Policy is to embrace the public sector equality duty (PSED) – both the general duty (GD) and the specific duties (SD). The aims of the Policy are to:
  • Identify and eliminate discrimination, harassment and victimisation (GD).
  • Promote best practice and advance equality of opportunity in CALAT’s activities (GD).
  • Foster good relations though ensuring that the CALAT commitment to equality is widely known and understood, and communicated to those people with whom we work or to whom we provide services (GD).
  • Publish information relating to people who share relevant characteristics (employees and users) (SD)
  • Identify clear equalities objectives in service planning and delivery and promote and be committed to excellence in equalities through the work of CALAT.
  • To narrow achievement gaps between different groups of learners.
This will be achieved through 5 objectives as outlined in the CALAT Equality Action Plan.

Putting this Policy into practice:

  • We will implement this policy by establishing an Equality Action plan, which will set targets and time-scales for their delivery and define those people who are responsible for achieving those targets.
  • This policy and the action plan will be reviewed at least annually by CALAT SLT and will be monitored termly by the Quality Group.
  • Copies of the Equality Policy and related detailed policies are available to all staff. Summaries will be available to learners – displayed on CALAT sites.
  • We will set ourselves targets based on this policy as part of our business planning processes.
  • We are committed to developing the skills of all our staff, so that we have a better understanding of equal opportunities, and the skills to put our commitment into practice.
  • We will make sure that our policies and procedures do not discriminate unfairly, but where this occurs we will take positive steps to ensure compliance with this policy.

Responsibility

  • It is the responsibility of all staff, contractors, consultants and suppliers to make sure they keep to all contractual and legal obligations which relate to this policy.
  • CALAT SLT have the overall responsibility for ensuring compliance with this policy and for putting the Equality Policy into action and also in ensuring consistency and uniformity in the application and administration of all procedures to achieve equality of opportunity in all areas of CALAT activities.
  • It is the responsibility of each manager to promote equality of opportunity and eliminate unlawful, unfair and undesirable discrimination within their own sphere of responsibility. In addition, each employee has a duty, both morally and legally, not to discriminate against individuals or groups contrary to CALAT’s Equality Policy.
  • To deliver efficient, responsive services and excellent customer care.
  • Provide strong leadership, partnership and organisation commitment.
  • Be exemplary employees reflecting a modern and diverse workforce.

Monitoring

CALAT is committed to an efficient and confidential monitoring system to ensure effective implementation of the policy. The monitoring process is detailed through CALAT’s Equality Action Plan.

Complaints

Anyone who has a complaint under this policy or thinks they have been discriminated against should inform the Strategic Service Manager, by making contacting through the CALAT Centre Office.

You can fill in an online refund application here, ask for one at one of our centres or email: calatfinance@croydon.gov.uk

CALAT reserves the right to amalgamate, change the location, tutor, date or duration of a course, or cancel a course if enrolments are too few or in other exceptional circumstances.

We will try to find you a suitable alternative or refund the full cost.

Cooling off period cancellations

  • If you change your mind about your course enrolment and want to cancel it, you must complete a refund application form and send it to CALAT by post or email within a fourteen day cooling-off period. The fourteen day cooling off period commences from the day you
    enrolled on your CALAT course or the date on your receipt for payment, whichever is later.
  • During the fourteen days, you have the right to cancel your course and obtain a full refund of the fee you paid, provided your course has not started. However if your course starts during the fourteen day cooling off period, we will deduct the cost of any classes that have taken place before we received your request to cancel and you will receive a partial refund of the fee you paid.
  • Once the cooling off period has expired there is no obligation on CALAT to make any refund unless this is due to service failure.

Request for refunds relating to a learner’s medical condition

  • Refunds for leaving a course due to a learner’s own medical condition will only be given on proof of a doctor’s certificate or letter confirming the condition. If a refund is agreed, you will receive a partial refund of the fees you paid depending upon the number of classes remaining
    on the course. The refund will be calculated from the date your doctor confirms your medical condition.
  • There will be a £20 administration charge for each refund. Any costs already incurred by CALAT for exam entry are non-refundable.
  • You must complete the attached refund application form and send it to CALAT within three months from your last date of attending the course.

CALAT Transfers

  • If you wish to transfer your enrolment to a different CALAT course, you can only do this before your course starts and you will need to contact a CALAT centre to arrange this. If you ask to transfer to a course that is cheaper you will not be refunded the difference in the fees.
  • After the course has started, you may still be able to transfer to another CALAT course that is more suited to your learning needs if CALAT curriculum staff advise and support the transfer.
  • If you transfer to a more expensive course, you will be required to pay any additional fees relating to your new course.
  • Payment for a CALAT course cannot be transferred to another person. If you are unable to attend the course and are not due a refund, the course fee you paid cannot be transferred to somebody else.

CALAT cancellation of courses

If CALAT cancels your course(s) and we are unable to provide a suitable alternative, you will be entitled to a full refund of the fees regardless of any sessions delivered. This will be arranged by the CALAT centre where the course was due to take place.

Re-Scheduled Classes

CALAT occasionally has to reschedule a class due to unforeseen circumstances. Arrangements for a replacement class will be made to suit the majority of the class members and the availability of suitable accommodation. If the rearranged class is not convenient for you to attend, you will be entitled to a refund in CALAT vouchers to the value of the session/s missed. To request this, you must write to or email CALAT within 3 months of the rescheduled class.

Refund Payments

Refunds will be processed back to the payment card that you used to enrol or will be in the form of a cheque issued by Croydon Council. Learners should contact the CALAT Finance department (email calatfinance@croydon.gov.uk or telephone 020 8667 8214) if payment has not been received within 10 working days of the agreed refund.

Contact details

Should you have any queries regarding the refunds policy, these should be addressed to the CALAT Strategic Service Manager, CALAT Central Croydon Centre, Croydon Clocktower, Katharine Street, Croydon CR9 1ET or email calatfinance@croydon.gov.uk

Please note

  • CALAT reserves the right of refusal to refund any learner who has a current debt with CALAT or Croydon Council.
  • If you are not entitled to a refund under this policy and have agreed to pay your fees with a monthly standing order arrangement, you must make all your payments as agreed with you when you enrolled, even if you leave your course.
  • Any refund agreed will be reimbursed back to the payment card used to enrol or will be in the form of a cheque issued by Croydon Council.
  • A £20.00 admin fee will be charged for refunds given on medical grounds.

The Safeguarding Vulnerable Groups Act (SVG) sets out legal framework for the policy and procedure for the Safeguarding of vulnerable adults using a public service.

The primary focus for safeguarding is to promote well-being and prevent abuse and neglect happening in the first place, ensure the safety and wellbeing of anyone who has been subject to abuse or neglect, take action against those responsible and learn lessons and make changes.
Safeguarding is everybody’s business and with the new Care Act 2014 this can only strengthen the protection of vulnerable adults within Croydon.

Under Safeguarding adult at Risk there is also a duty to prevent people from being drawn into extremism and radicalisation. This is called Anti- Radicalisation and forms a key part of the government’s strategy to counter terrorism known as Prevent.

Reporting Concerns

The purpose of this policy is to:

  • Clarify how users of the service make a complaint or an appeal.
  • Define the standards people can expect when they make a complaint.
  • Recognise the importance of complaints in providing feedback about CALAT services and performance.
  • Set out how CALAT will monitor complaints, and use that information to improve services and identify training needs.

For the purposes of this policy and procedure, a complaint is:

“an expression of dissatisfaction with the standard of service provided by CALAT or with something CALAT or a member of its workforce may or may not have done”.

This definition is in line with those of the Local Government Ombudsman and the
British Standards Institute.

Complaints under this Policy may include:

  • Failure to follow agreed CALAT or Croydon Council policies and procedures.
  • Inadequate or unsatisfactory services.
  • Rudeness and inappropriate or offensive behaviour.
  • Unfair discrimination.
  • Delays in or failure to make decisions which give rise to a statutory right of appeal.

The definition does not include appeals against, or objections to, decisions of CALAT which should generally be pursued by way of the appropriate statutory or other appeals procedure.

Complaints about CALAT can be received from:

  • Any person or organisation receiving, or seeking to receive, a service from CALAT or its contractors.
  • With that person’s consent, any organisation, next of kin or other person acting on their behalf.
  • Either of the above concerning misconduct within CALAT (“whistleblowing” complaints). N.B Whistleblowing Complaints are dealt with under Croydon Council’s Whistleblowing Procedure.
  • Via a Member or the MP’s Enquiries Procedures.
  • Complaints can be made in person, by phone, by e-mail, on audiotape, in writing, in Braille and in languages other than English.

Minimum standards for handling complaints:

CALAT expects staff and contractors to meet the following minimum standards in dealing with complaints:

  • Each complaint will be recorded on receipt.
  • Each complaint will be acknowledged within 5 working days of receipt in an appropriate medium and language.
  • Response standards will be set in the first correspondence sent to the complainant following receipt of the complaint and customers will be told what they can expect to happen and when.
  • Complainants will be kept informed of progress in dealing with their complaints, and if it cannot be resolved within the agreed time scales.
  • Where there is more than one stage in the process for dealing with a complaint, customers will be told at the end of each stage how they may pursue their complaint further.

The outcome of each complaint will be monitored. Information obtained will be fed back to the relevant service and included in periodic complaints reports to CALAT’s Senior Management Team.

The Business Support officer supporting the Strategic Service Manager has responsibility for ensuring that complaints are logged, progress is tracked at each stage, and outcomes are recorded. The appropriate manager will be responsible for monitoring its contractors’ compliance with CALAT’s complaints standards where these are a contract requirement.

Complaints reports

The CALAT Senior Management Team and Governance advisory board will receive an termly report on complaints activity in the previous year which will include a regular statistical report on the number of complaints received, outcomes achieved, and trends which can be identified. The report will:

  • Identify improvements to service delivery introduced in response to complaints.
  • Recommend action to minimise or avoid similar complaints in future.
  • Recommend procedural improvements for handling and resolving complaints.
  • Identify training and information needs.

The Procedure

N.B. managers – please refer to the Managers Guide for dealing with complaints, compliments and comments.

The purpose of this procedure is to ensure that:

  • As many complaints as possible are resolved at the initial point of contact without the need for the complainant to pursue the matter further.
  • Any faults are acknowledged and an apology is offered.
  • The complainant is given a clear and relevant explanation where this is requested.
  • Acknowledged deficiencies in CALAT’s services are identified and remedied as quickly as possible.
  • Effective action is taken to avoid similar complaints in future.
  • Best practice in dealing with complaints is shared across CALAT.

Operation of the procedure

In most cases, service delivery problems reported by users are resolved satisfactorily by the member of staff they contact first, without any need for further action. If the complainant is not satisfied with the response given at the first stage under CALAT’s Complaints Procedure, they are entitled to ask for their complaint to be dealt with at the second stage.

All complaints will be recorded under the Procedure, and that information regularly analysed to identify patterns of complaints and possible service improvements.

CALAT’s Complaints Procedure has two formal stages:

Stage 1

Users of the service are advised (Course Directory and website) to make any complaints to the Head of Service. However, complaints can also be received by any member of staff in the service (written or oral).

If the complainant has difficulties in making a written complaint at any stage of the procedure; they can request assistance or submit their complaint in an alternative form.

The complainant will receive an acknowledgement of receipt of the complaint within 5 working days and will get a written response to the complaint from the appropriate manager within 20 working days of receipt of the complaint. The response will acknowledge their complaint and tell them that they can ask for an investigation at Stage 2 of the procedure if they are not satisfied with the response.

Stage 2

A request for a Stage 2 review should be made in writing to the Head of Service and should include an explanation of the complainant’s reasons for dissatisfaction with the Stage 1 response. If relevant reasons are given, a review of the Stage 1 investigation and response will be carried out under the supervision of the Head of Service. The aim of the review is to ensure that all matters raised in the original complaint have been comprehensively and accurately addressed and, if not, to ensure that this now happens.

The Head of Service will consider the recommendation(s) made in the original response at stage one and reply to the complainant with the findings. The Head of CALAT may authorise another Senior Manager to undertake this role if absent from work.

The Stage 2 review will be completed within 20 working days of receipt of the Stage 2 complaint, with the customer receiving an acknowledgement within the first three days of this timeframe. In exceptional circumstances, the review may take longer than 20 working days. If so, the complainant will be kept updated of its progress, given the reason for the delay and given a target date for a final response. The final response will tell the complainant, if they are dissatisfied with the outcome, that they can complain to the Local Government Ombudsman.

Councillors’, GLA Member and MPs’ Enquiries

Members of the Council, the GLA Member for Croydon and Members of Parliament sometimes make enquiries of CALAT about a range of matters raised with them by constituents. The general purpose of these enquiries is to obtain information in order to respond to the constituent.

If the constituent wishes to make a complaint about the delivery of a service, the Member (i.e. Councillor or the GLA Member) or MP can refer the matter to be dealt with under the CALAT Complaints procedure. This will avoid the Member or MP acting as an intermediary and enables them to represent their constituent if they feel this is appropriate. If the matter is not within the remit of the complaints procedure and there is a statutory or other appeal process available, the Member or MP will be advised promptly to ensure that the constituent does not miss the opportunity of exercising a statutory right by using an inappropriate complaint channel.

There are three main routes used by a Member to make enquiries:

  • Direct to the officer who deals with the subject of the complaint.
  • To the Head of CALAT
  • To the Members Support Officer, Democratic and Legal Services (Croydon Councillors only).

Both the Members Support Officer and the Department Complaints Office will ensure the Member and/or their constituent receives a full response from the relevant officer.

There are two main routes used by MPs to make enquiries:

  • To the Council’s Chief Executive or the Director of Corporate Services
  • To the Council Director of the service concerned.

MPs’ enquiries received by the Chief Executive or Director of Corporate Services will be referred to the Council’s Head of Democratic and Legal Services for a response.

Enquiries to Directors will be referred to the relevant Department Complaints Officer or will be dealt with under the departmental Members’ Enquiries procedure.

The Council’s aims to respond to Members’ and MPs’ Enquiries within 10 working days of receipt, whichever route is used. Where the matter is urgent, the response time will be reduced as appropriate. If the enquiry concerns a complaint about a Council service that has not been referred to the corporate complaints procedure, it may take longer to provide a full response.

The ICT Acceptable Use Policy ensures that learners, staff and volunteers at CALAT use the ICT facilities in a manner which is safe for everybody. Everyone is expected to follow this policy and inappropriate use will result in learners being excluded from all CALAT Centres in accordance with the Learner Code of Conduct.

You will be made aware of online security during your course and will agree to abide by any rules or requests made by CALAT in order to keep you and fellow learners safe online, as well as the regulations of the sites you access.

Most tutors will request permission to use your personal email address to communicate with you and you will need to supply it to gain access to Moodle. Please note that this is at your discretion and every effort will be made to keep this secure.

On some courses learners and tutors may form Whatsapp groups to facilitate communication and to share resources and information relevant to the course. Learners are not under any obligation to join this group. Learners who do join these groups should make sure that these groups are positive, welcoming environments for all learners. Tutors may be part of these groups. Learners and tutors should ensure that the group content relates to course matters, and that items shared are appropriate.

We encourage you to bring your own devices (e.g. smart phones or tablets) to use during class. Please note that you bring your device at your own risk and during classes where mobile devices are used please note the following:

  • Mobile devices are to be used only for work relevant to the class and not for personal communication.
  • All the points above should be followed while using your own device during a class.

Please do not send friend requests to tutors for your Facebook or other social media accounts (such as twitter). Tutors will not accept these requests. Your accounts are personal and for your own safety you should limit them to your own family and friends. You should be
cautious about adding learners you have just met to all your social media accounts.

Learners are reminded that they must abide by Government legislation relating to ICT, for example The Computer Misuse Act, Copyright laws, Data Protection Act.

In the event of hardware failure, software failure, or virus outbreaks, CALAT cannot be responsible for any damage occurring to a learner’s property.

Learners are not allowed to:

  • Download, add or remove software and/or take any action that could
    destroy, modify, or abuse hardware or software
  • Use a computer for any form of illegal activity, including music, gambling and software piracy.
  • Attempt, successfully or not, to gain access to another person’s email files or data.
  • Change or attempt to change the settings on any computer except with Tutor supervision.
  • Access or view websites which contain pornographic or offensive material.
  • View, send or retrieve inappropriate files.
  • Use e-mail or any social media in an inappropriate manner, for example to send menacing, abusive or harassing communications or to attach illegal files. This applies to emails sent from a CALAT site or sent to CALAT staff or learners from another location.
  • Use the CALAT learning platform, CALAT On-Line Learning, in an inappropriate way for example to post abusive messages on a learners’ forum.
  • Use chat rooms, play games, listen to audio or any other inappropriate use of the Internet except with Tutor supervision.
  • Use mobile phones, video and digital cameras to take any pictures or video film of learners or CALAT employees and visitors without their knowledge and permission having been first obtained.
  • Post video or photographic material obtained during your course (i.e. videos of fellow learners or other people) on to YouTube, Facebook, or any other public site, unless it is part of your course and is posted to a private area within the relevant site and has the agreement of all involved.
  • Access websites showing sympathy for extremist causes, glorifying violence, especially to other faiths or cultures.
  • Disseminate extremist remarks or comments which incite violence through use of the internet and email.
  • Carry out online searches or share extremist messages or social profiles through email.

General Principles

CALAT’s Fee and Pound Plus strategy supports the aims of the Adult Learning Strategic Priorities 2019-2022 by setting out the principles under which CALAT generates income beyond the Adult Education Budget funding allocation from the Greater London Agency
(GLA) and the Education and Skills Funding Agency (ESFA).

‘Pound Plus’ refers to additional income that enables CALAT to improve participation in learning, in line with principles for Community Learning (CL).

Fees from learners including income generation for courses that are not funded from the grant allocation, room lettings, other funding sources, resources in kind including the shared use of Croydon Council premises and partners’ contributions are all included in ‘Pound Plus’.

Learners’ fees

CALAT encourages learners to make a contribution towards the cost of their course, dependent on government funding regulations and locally agreed priorities. The Fee Policy is reviewed annually and approved by the CALAT’s Governance advisory board and Croydon Council’s Economic Growth Directorate Leadership Team (DLT).

A basic hourly fee forms the basis for all fee calculations. There are different fee thresholds, according to the type of provision and learners’ individual circumstances. The course fee is rounded up to the nearest pound.

Adult Skills courses, including those leading to qualifications, attract a lower hourly fee than non-accredited CL courses. Targeted CL courses also run at either a lower or 0 fee which are delivered within priority areas and groups in line with Croydon Council’s corporate plan and the GLA’s Skills for Londoners Strategy.

The rates for academic year 2019-2020 are set out in Appendix 1: CALAT Fees Policy 2019/20.

There may be additional charges for provision of materials or other resources. These may be included in the course fee or entail learners providing their own resources on a weekly basis e.g. cookery, floristry, arts and crafts. Additional charges will be made clear on the course information sheets available online or at either centre, learners will know in advance what they will be expected to pay.

Learners’ subsidised and discounted fees

With the exception of ‘self-funded’ courses, all learners benefit from subsidised course fees through the Adult Education Budget Grant from the GLA/ESFA. Learners will need to meet the residency requirements in order to have the right to access to this funding and will be asked to provide proof of residency. Information on residency requirements and proof of residency forms part of pre-course Information, Advice and Guidance, and is also available from CALAT on request.

English and maths courses (including GCSE) and some outreach provision for targeted groups are free to all learners.

Learners in receipt of eligible benefits are entitled to a discount on certain courses. The discount will varies from a 25% reduction to full fee remission (free) depending on the course. Learners will be asked to self-declare benefit status and may be asked to produce evidence.

There is full fee remission available on certain courses for those on a low income (defined by GLA and ESFA); again evidence of this low income must be produced before enrolment. Examples of evidence include pay slips, bank statements etc. received within the last three months.

More information on proof of income is available on request from CALAT staff.

Learners who are not eligible for discounts can apply for assistance with fees and resources from the Discretionary Learning Support Fund (DLSF). A separate DLSF policy sets out the conditions for eligibility.

Learners who fail to provide proof of their eligibility when required will be charged course fees at the rate of £13.00 per hour plus any other costs. Learners who are not eligible for GLA/ESFA funding will also be required to pay tuition fees at the rate of £13.00 per hour plus any other costs.

Learners are able to pay in instalments if a course is 6 weeks or longer and the fees you pay are more than £120.00. Learners need to agree a standing order instalment plan at the time of enrolling and will pay a 35% course deposit and agree to make full payment of the rest of the fees by standing order payments from their bank account. A £10 admin fee will be added to the learner’s fees for the setup of the standing order.

Late enrolments will be charged pro-rata to the nearest half-term, dependent on the programme and approval by Curriculum management staff. Registration costs, materials and examination fees (if applicable) will be due in full.

Examination fees

Examination, accreditation and administration costs are generally included in the overall course fee. All examination/accreditation and administration fees are non-refundable as they are passed on to external examining bodies.

If learners fail their examination and need to re-sit, they will normally need to pay the examination fee again. This is valid whether they re-sit during the same academic year or the following academic year. Different rules may apply for specific examinations, full details are available from the examination team at CALAT.

Learners who fail to attend their examinations at the original date will be required to pay the re-sit examination fee in full.

CALAT cannot enrol individuals on another course while there is a balance of fees outstanding for any previous enrolment.

Withdrawals

Learners who withdraw from their course for personal reasons are not entitled to a refund of their fee. If learners have agreed an instalment plan, all instalments will be due in full.

Refunds

Cooling Off Period

Learners enrolled on a course are entitled to fourteen working days during which they may cancel their course enrolment and receive a refund of the money paid for the course(s). If, however, the course starts within the fourteen day cooling off period, the payment for the course will indicate to CALAT that the learner wish to undertake the course and their right to cancel will be lost unless this is due to a course being proved to have been mis-sold by CALAT or to a service failure.

For cancellations after the fourteen day cooling off period

After the fourteen day cooling off period, learners will not be entitled to a refund unless this is due to service failure. This does not affect statutory rights.

Request for refunds relating to service failure

Should learners request a refund based on a complaint about the quality of service provided by CALAT, the complaint will be dealt with from the time that it is received by CALAT’s senior leadership and curriculum management teams. If the claim is substantiated, learners will receive a proportional refund of the fees paid. If the claim is not substantiated, learners will not be entitled to a refund. Learners are entitled to appeal and the appeal process is detailed in the Customer Care Policy.

Request for refunds relating to medical problems and general absence

There is no automatic right to a refund, for example as a result of ill health, a change in employment circumstances or moving home. In cases such as bereavement of a close relative or the demise of the student enrolled, applications for refunds will be considered on an individual basis.

A minimum £20 administration charge per course for changes to course enrolments will be charged. 

Re-Scheduled Classes

CALAT may occasionally have to re-schedule a class due to unforeseen circumstances. Arrangements will be made to suit the majority of the class and availability of the tutor and suitable accommodation. No refund for the missed session will be due if the new arrangement is not convenient to an individual student. In circumstances where classes are cancelled for reasons outside the control of CALAT (e.g. very bad weather conditions) then every attempt will be made to make up lost sessions. However, where this is not possible refunds will not be payable but students will be credited to the value of the lost sessions.

Cancellations by CALAT

If CALAT cancels a course and is unable to provide a suitable alternative, learners will be entitled to a full refund of their fees.

Letting fees

Letting fees cover the costs of room hire only.

The rates for academic year 2019-2020 are set out in Room Hire Terms and Conditions Appendix 3.

Pound Plus

CALAT’s CL Outreach provision consists of targeted programmes designed to meet the particular needs of targeted groups of learners, as specified in CALAT’s Adult Learning Strategic Priorities 2019-2022.

Such programmes are usually proposed in partnership with local community organisations. There is an expectation that CL funding is a contribution to overall costs of delivery and that partners will add value by contributing in kind (such as offering free venue or expertise) or through costs savings (such as recruiting and supporting
learners)