These courses can kickstart or improve your career in business support, whether that’s as a secretary, PA, office administrator or bookkeeper.
Our courses are split into 4 areas:
We can help you gain a Level 1 or Level 2 OCR Administration (Business Professional) Certificate qualification in this field. Our experienced tutors have over 60 years of professional experience, so you’re in safe hands.
We also offer AAT Award in Business Skills Level 1, this is a Level 1 introductory qualification in AAT, you will learn basic accounting techniques and principles, an understanding of the business environment and how to prepare for the world of work.
You will become proficient in communicating with others and learn how to produce business documents, including letters, emails, reports, agendas and minutes. You‘ll also be taught how to carry out practical administrative processes and gain invaluable computer skills using Microsoft Office 10.
If you want to get into the world of finance, run your own business or update your existing skills, then our excellent bookkeeping courses can help you to achieve this.
The qualifications will teach you about preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with petty cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports.
Customer Service is a skill that continues to be in demand across a range of industries, and the City & Guilds qualification (Level 1) will provide you with the skills and knowledge you need to excel in customer service roles and enhance your CV.
Customer Service is also an ideal starting point for those wanting to further advance their careers.
We offer an exciting 10 week course where you will develop an understanding of the importance of interaction, engaging and building a rapport with customers. You will learn how to deliver quality customer service, learn different communication methods, know how to provide good customer service and be able to deal effectively with customer queries, problems and complaints. Then CALAT is where you want to be.
At the end of the course, you will receive the Customer Service Level 1 qualification.
The course will be delivered online via zoom with our experienced and dynamic Customer Service tutor. Students will be offered 1 to 1 support from the tutor throughout the course, and will undertake a final written assessment.
Who is this course for?
Anyone considering starting their own business. Those who wish to learn more about setting up a business and what is involved.
What will I learn on the course?
You’ll be able to put your business plan into action and open your own business!
Course entry requirements:
This is an online course so you will need a computer or laptop with a camera and internet connection. You will need to be able to word process work to submit to the tutor.
There will also be some self-directed homework.
This is a free course.
There are multiple options for each course area on offer:
You will need to attend an information / taster session before completing an assessment* to check your current skills.
Please contact email@example.com for more information.
*Assessment can last for up to 3 hours.
Bookkeeping and Accounting:
Developing Core Skills:
You will contacted with the time and location of the assessment.