Refunds

Please read this information before applying for a refund.
CALAT reserves the right to amalgamate, change the location, tutor, date or duration of a course, or mode of delivery, or cancel a course if enrolments are too few or in other exceptional circumstances.

We will try to find you a suitable alternative or refund the full cost.

Cooling off period cancellations

If you change your mind about your course enrolment and want to cancel it, you must complete an online refund application form within a 14 day cooling-off period. The 14 day cooling off period commences from the day you enrolled on your CALAT course or the date on your receipt for payment, whichever is later.

During the 14 days, you have the right to cancel your course and obtain a full refund of the fee you paid, provided your course has not started. However if your course starts during the 14 day cooling off period, we will deduct the cost of any classes that have taken place before we received your request to cancel and you will receive a partial refund of the fee you paid.

Once the cooling off period has expired there is no obligation on CALAT to make any refund unless this is due to service failure.

Request for refunds relating to a learner’s medical condition

Refunds for leaving a course due to a learner’s own medical condition will only be given on proof of a doctor’s certificate or letter confirming the condition. If a refund is agreed, you will receive a partial refund of the fees you paid depending upon the number of classes remaining on the course. The refund will be calculated from the date your doctor confirms your medical condition.

You must complete the online refund application form within three months from your last date of attending the course.

CALAT transfers

If you want to transfer to another course instead of getting a refund, find out more about course transfers.

CALAT cancellation of courses

If CALAT cancels your course and we are unable to provide a suitable alternative, you will be entitled to a full refund of the fees regardless of any sessions delivered. This will be arranged by the CALAT centre where the course was due to take place and you do not need to complete a refund application form.

Re-scheduled classes

CALAT occasionally has to reschedule a class due to unforeseen circumstances. Arrangements for a replacement class will be made to suit the majority of the class members and the availability of suitable accommodation. If the rearranged class is not convenient for you to attend, you will be entitled to a refund in CALAT vouchers to the value of the session/s missed. To request this, you must email CALAT within 3 months of the rescheduled class.

Refund payments

Refunds will be processed back to the payment card that you used to enrol or will be in the form of a cheque issued by Croydon Council. Learners should contact the CALAT Finance department by email at: calatfinance@croydon.gov.uk in case of query.
Conditions

CALAT reserves the right of refusal to refund any learner who has a current debt with CALAT or Croydon Council.

If you are not entitled to a refund under this policy and have agreed to pay your fees with a monthly standing order arrangement, you must make all your payments as agreed with you when you enrolled, even if you leave your course.

Any refund agreed will be reimbursed back to the payment card used to enrol or will be in the form of a cheque issued by Croydon Council.

A £20.00 admin fee will be charged where a non-medical refund is agreed under exceptional circumstances. Any costs already incurred by CALAT for exam entry are non-refundable.
I have read and understand the information given above and I wish to proceed with a refund request*
- Yes
Name*
First Last
Date of Refund Application
DD slash MM slash YYYY
Address*
Street Address City Post Code
Phone Number*
Email
Your Learner Number
Course title*
Course Number if known

Will look something like this: TZU123-20
Amount paid
Please select the method of original payment
Please use this space to give full details of your reason for requesting a CALAT refund
Are you requesting a refund because of an issue relating to illness?*
- Yes
- No
Note: Evidence in the form of a doctor’s certificate or letter must be attached for refunds relating to illness.
Please upload your doctor's certificate or letter here*
Max. file size: 25 MB.
How we use your personal information in accordance with the General Data Protection Regulation:

Any personal information you send with your application as an attachment, such as doctor’s letters, will be destroyed once a decision has been made about your refund request.

This form will be stored electronically for the purposes of issuing any refund due and retained for five years in accordance with Local Government Records Retention Policy. After that time, it will be destroyed.

We will not pass on or share any of the information on this form to any other organisations or third parties.
Consent
I agree to the privacy policy.