Business, Bookkeeping & Customer Services

Business, Bookkeeping & Customer Services 2020-10-07T09:00:27+00:00

CALAT is committed to ensuring the health and safety of all learners and staff, therefore delivery methods* of courses will be using blended learning techniques complying with government guidelines for social distancing in relation to Covid 19.

This may mean that your course content could be totally online or a combination of both classroom and online delivery. Initial assessments and enrolments will also be online or processed over the telephone using an online payment app. 

*It is important to note, with such a fast moving situation, any delivery may be subject to change and updated in accordance with government guidelines in relation to Covid 19.

Are you looking to get into the world of Administration working in Business Support, as a Secretary, P.A., Office Administrator or Bookkeeper or do you just want to improve your skills further? 

Business Administration

We can help you gain a Level 1 and Level 2 OCR Administration (Business Professional) Certificate qualification in this field. Our experienced tutors have over 60 years of professional experience so you are definitely in safe hands.

You will become proficient in communicating with others and learn how to produce various business documents including: Letters, Emails, Reports, Agendas and Minutes. You will also be taught how to carry out practical administrative processes and gain invaluable computer skills using MS Office 10.

Business Administration Level 1 and 2:

For Autumn term 2020:

  • Tuesday 21 July 2020
  • Tuesday 1 September 2020
  • Thursday 3 September 2020

For Spring term 2021:

  • Tuesday 5 December 2020
  • Thursday 7 January 2021

 All sessions at 10.00am via Zoom

Email for information


They say money makes the world go round and they’d be right! If you are wanting to get into the world of finance, run your own business or update your existing skills then our excellent bookkeeping courses can help you to achieve this.

We are able to offer AAT Access Award in Bookkeeping Level 1, AAT Access Award in Accounting Software Level 1 and AAT Certificate in Accounting Level 2. and Level 3 Advanced Diploma in Accounting. New to Calat we are delighted to be delivering the IAB Level 1 Award in Payroll for Business.

The qualifications include preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with Petty Cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports. Payroll for Business qualification provides learners with the knowledge and practical skills to use payroll processor for a variety of businesses.

AAT courses:

Autumn Term

  • Monday 7 September 2020
  • Friday 11 September 2020

Spring Term

  • Thursday 7 January 2021

 All sessions at 10.00am via Zoom

Email for information

Customer Services

We are all customers in some form or other and on a day to day basis we receive lots of either good or bad customer service. If, like us, you are passionate about delivering a professional, proficient and excellent Customer Service experience and want to gain a recognised qualification in this field then CALAT is where you want to be.

We offer a fast paced and exciting 10 week course with City & Guilds where, whilst gaining the Customer Service Level 1 qualification you will develop skills and understanding of the importance of interaction, engaging and building a rapport with customers. You will also learn how to deal effectively with customer queries, problems and complaints and how to meet and exceed customer needs and expectations.

Customer Service Level 1:

For Autumn term 2020:

  • Saturday 19 September 2020

For Spring term 2020:

  • Saturday 9 January 2021

 All sessions at 10.00am via Zoom

Email for information

For further information and to book yourself a place on an information session please either:


Call:   020 8726 7777 extension 50195 or 50149 or

Click here and book yourself onto an assessment

We have instructional videos showing you how to register. enrol and book an assessment session here

All these courses require you to attend an information and assessment session. For Customer Services courses this includes an English and maths assessment