Business, Bookkeeping & Customer Services

Business, Bookkeeping & Customer Services 2019-06-17T10:57:00+01:00
CALAT Customer Services Image

Business Administration

Are you looking to get into the world of Administration working in Business Support, as a Secretary, P.A., Office Administrator or Bookkeeper or do you just want to improve your skills further?

If the answer is yes then CALAT is the place for you!

We can help you gain a Level 1 and Level 2 OCR Administration (Business Professional) Certificate qualification in this field.

Our experienced tutors have over 60 years of professional experience so you are definitely in safe hands. You will become proficient in communicating with others and learn how to produce various business documents including: Letters, Emails, Reports, Agendas and Minutes. You will also be taught how to carry out practical administrative processes and gain invaluable computer skills using MS Office 10.

Business Administration Level 1 and 2:

For Autumn term 2019:

  • Tuesday 23 July 2019
  • Tuesday 10 September 2019

For Spring term 2020:

  • Tuesday 17 December 2019
  • Thursday 9 January 2020

For Summer term 2020:

  • Tuesday 31 March 2020
  • Tuesday 21 April 2020

 All sessions at 10.00am at Strand House

Email CALAT.business@croydon.gov.uk for information

Bookkeeping

They say money makes the world go round and they’d be right! If you are wanting to get into the world of finance, run your own business or update your existing skills then our excellent bookkeeping courses can help you to achieve this. We are able to offer AAT Access Award in Bookkeeping Level 1, AAT Access Award in Accounting Software Level 1 and AAT Certificate in Accounting Level 2 and new to Calat we are delighted to be delivering the AAT Level 3 Advanced Diploma in Accounting.

The qualifications include preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with Petty Cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports.

AAT courses:

For Autumn term 2019:

  • Monday 2 September 2019

For Spring term 2020:

  • Monday 6 January 2020

For Summer term 2020:

  • Monday 20 April 2020

All sessions at 10.00am at Strand House

Customer Services

We are all customers in some form or other and on a day to day basis we receive lots of either good or bad customer service. If, like us, you are passionate about delivering a professional, proficient and excellent Customer Service experience and want to gain a recognised qualification in this field then CALAT is where you want to be.

We offer a fast paced and exciting 10 week course with City & Guilds where, whilst gaining the Customer Service Level 1 qualification you will develop skills and understanding of the importance of interaction, engaging and building a rapport with customers. You will also learn how to deal effectively with customer queries, problems and complaints and how to meet and exceed customer needs and expectations.

Customer Service Level 1:

For Autumn term 2019:

  • 14 September 2019

For Spring term 2020:

  • 4 January 2020

For Summer term 2020:

  • 25 April 2020

All sessions at 10.00am at Croydon Clock Tower

For further information and to book yourself a place on an information session please either:

Email: calat.business@croydon.gov.uk

Call:   020 8726 7777 extension 50195 or 50149

Or use the Contact Us form here

All these courses require you to attend an information and assessment session. For Customer Services courses this includes an English and maths assessment