Additional information for Standing Order payments

Additional information for Standing Order payments 2018-10-19T11:40:56+00:00

Additional information to help you decide if you wish to pay your fee by standing order payments from your bank account.

  • You can pay for your CALAT course by Standing order if your course is for 6 weeks or longer and the fees you pay are more than £120.00.
  • You will need to enrol in person at a CALAT centre and bring proof of your address and details of your UK bank account.
  • When you enrol on a CALAT course and ask for a standing order arrangements, you will pay a 35% course deposit and agree to make full payment of the rest of the fees by standing order payments from your bank account. You will complete a standing order bank mandate form which is your instruction to your bank to make monthly payments to Croydon Council for CALAT course fees. The form is also a signed agreement to pay all the fees even if you leave the course.
  • A £10 admin charge will be added to your fees.
  • If you withdraw from the course, you will still be expected to pay the total course fee.
  • When you fill in the standing order bank mandate form you must provide the following:
  • Proof of your home address – utility, phone or credit card bill, not older than three months
  • Details of your UK bank account – sort code, account number and full bank address including postcode.
  • If your fees are to be paid by someone else – we will need the bank account holder’s full name, proof of address and full contact details. This person must come with you to complete and sign the bank mandate form when you enrol.
  • The form will be used to raise a Croydon Council invoice for CALAT course fees and will be posted to your bank so that they can arrange to make your monthly payments to Croydon Council. CALAT will not be able to ‘take’ any payments from your bank account, your signed bank mandate form instructs your bank to send the payments to Croydon Council on the agreed dates.
  • The dates and amounts of your payments are worked out by our enrolment system and can’t be changed. The payments will start one month after the date you enrol and finish before the end of your course.
  • CALAT will keep a copy of the form until your payments start, after which it will be destroyed. Your bank details will not be recorded or kept by CALAT or Croydon Council. This is in accordance with the General Data Protection Regulation.
  • You will be sent a letter telling you the total fees due and details of when the payments are due and how much they are. Please keep this letter until all your fees have been paid.
  • You will also be sent a Croydon Council invoice asking for payment of CALAT course fees but remember you will have already arranged to pay this to Croydon Council in instalments as detailed above. Please keep this invoice until all your fees have been paid.
  • If you decide to pay the invoice that is sent to you instead of paying by instalments, you can do this by following the instructions on the back of the invoice BUT you must urgently contact your bank to cancel your standing order arrangement otherwise you will overpay the fees. CALAT cannot do this for you.
  • Once you have signed a standing order bank mandate form CALAT is unable to change your instruction or contact your bank for any reason as they will only speak to you as the bank account holder.
  • Before your payments are due to start, please check with your bank that they have received your standing order bank mandate form and that your standing order payment arrangement to Croydon Council has been set up by your bank.  If your bank have not arranged this for any reason, you will need to speak to them to set up your standing order payments using the information provided in the letter and invoice that will be sent to you. CALAT cannot do this for you.
  • CALAT is part of Croydon Council and your monthly standing order payments must be made to Croydon Council, not CALAT.
  • You will receive automatic reminder letters from Croydon Council asking for payment if any of your payments are not received or received late from your bank. If this happens, please make the missing payment immediately to Croydon Council as shown on the back of the invoice you received. If you believe you have already paid, please contact calatfinance@croydon.gov.uk to discuss this.
  • If we don’t receive all your payments on time you may contacted by Croydon Councils’ debt recovery team and you will not be able to have a standing order arrangement for any other CALAT course. We may also exclude you, or the person you are paying fees for, from current and future CALAT courses.
  • It is your responsibility to check that your bank stops your standing order payments on the correct date when all payments have been made to Croydon Council. CALAT is not responsible for any overpayments your bank makes for your fees and is unable to contact your bank for any reason if mistakes are made with your payments.
  • All payments that you or your bank make to Croydon Council must quote your personal reference number which will be shown on the letter we send you and also on the Croydon Council invoice.